How Can I Cancel an Item or Order?
If your order status is still “Open,” you can submit a cancellation request via the “My Account” section under “My Orders.” Simply click on the “Cancellation request” link and provide the necessary details to request the cancellation. We will review your request and get back to you by email or phone.

Delivery Time Expectations
We provide an estimated delivery date and time for our products. If we’re unable to meet this delivery timeline, we will reach out to you to discuss an alternative solution. Once your order has shipped from our factory or warehouse, we’ll send you an email with the confirmed delivery date. If you’ve ordered multiple products, you may receive separate shipping emails, each with specific delivery details. Your order may also be delivered to multiple locations. If your delivery does not arrive within the expected time frame, please contact us.

What Are the Shipping Costs?
All prices listed on our website include free shipping within Mainland UK. This covers transport, packaging, and insurance. You can expect fast, reliable delivery with no additional shipping charges.

What Delivery Options Do You Offer?
Depending on the size of your order, we may deliver it via courier or our own vehicles to your specified address within the UK. Alternatively, you can also choose to pick up your used forklift truck from one of our used equipment centres.

Can I Have Products Delivered Abroad?
Currently, we only ship products to locations within the UK.

What Warranty Applies to Your Products?
Our products come with varying warranty periods. New products are covered by the manufacturer’s warranty, which can be found on the individual product pages. For “used forklift trucks,” we offer a special warranty depending on the classification of the used equipment. For more details on the classification and warranty periods for used machines, please refer to the relevant page.

How Do I Redeem My Voucher?
To redeem a voucher, select your products and add them to your shopping cart. Click on the shopping cart icon to view your order. On the first page of the order overview, you’ll see a field labeled “A voucher.” Enter your voucher code there and apply it to your order.

What Payment Options Are Available on the STILL.shop?
We offer several payment methods on the STILL.shop, including:

• Invoice
• Credit Card
• PayPal

If you encounter an error related to credit card authorization, please ensure that your billing address matches the address associated with your credit card. Double-check the security code and billing details, and try submitting the payment again.

Can Private Individuals Shop on Your Online Shop?
Unfortunately, we only sell and deliver to businesses and tradespeople located in the UK. Private individuals cannot make purchases from our shop.

What Happens After I Click “Pay Order”?
Once you’ve placed your order, you will immediately receive an email confirmation containing all your order details. A few days later, you’ll receive a second email with the official order confirmation and an estimated delivery date.

How Do I Find What I’m Looking for in the Shop?
Use the top navigation bar to browse through categories and filter products according to your preferences. You can also sort the products by relevance or price (ascending or descending). Alternatively, use the search function if you know the product name. The search will display relevant results, allowing you to filter and sort as needed.